Mobile Check-In

To help make your visit faster and more convenient, we have introduced a new self-service check-in kiosk. Our staff will be available to assist you in every step of the way.

How it works

1. Watch for a secure text before your appointment.
2. Complete your check-in from your phone.
3. Arrive ready for your visit.

Frequently Asked Questions
Why are you using a check-in kiosk?
The kiosk helps us:
Reduce wait times
Verify your information is up to date
Improve the accuracy of your medical record
Allow our staff to spend more time assisting patients

Which clinics offer Mobile Check-In?
Fremont Family Physicians, Specialty Clinic, and Northside Clinic.

Who will receive a text?
Patients with a mobile phone number on file may receive a secure text message before eligible appointments.

Do I have to use Mobile Check-In?
No. If you prefer, a member of our Front Office team will be happy to assist you with the check-in process.

Will someone help me if I need it?
Absolutely! Our staff is available to answer questions and assist you if you need help using the kiosk.

Is my information secure?
Yes. The kiosk securely connects to our electronic medical record system. Your personal and health information is protected in accordance with federal privacy regulations.

What can I do on the kiosk?
Depending on your appointment, you may be able to:
Check in for your appointment
Verify your name, address, phone number, and insurance
Review emergency contact information
Update demographic information
Review and sign required forms electronically
Complete health questionnaires before your visit

Can I still ask questions at the front desk?
Of course! Our Front Office staff is always available to help with questions about appointments, insurance, payments, or the check-in process.

What if my information is incorrect?
Please update it on the kiosk if prompted or let a staff member know so we can correct your medical record.

What if I forgot my insurance card or ID?
Please let a Front Office team member know. We will work with you to determine what is needed to complete your registration.

How long does kiosk check-in take?
Most patients complete check-in in just a few minutes. Returning patients usually finish even faster once their information has been verified.

What if I am not comfortable using technology?
That's okay! We understand that everyone has different levels of comfort with technology. Our staff is happy to assist you or complete the check-in process with you.

Can I use the kiosk if I am checking in my child?
Yes. Parents and legal guardians may use the kiosk to check in children for their appointments.

Will this replace your Front Office staff?
No. The kiosk is designed to support—not replace—our team. It allows staff to spend more time helping patients with questions, complex needs, and personalized service.

Can I opt out?
Yes. You can opt out of text messages at any time.

Thank You!
Thank you for helping us improve your experience. By using our kiosk, you're helping us provide faster, more efficient, and more accurate care for all our patients.

Have more questions? Give us a call, we'd be happy to help!
209-966-0850